Terms + Conditions
You made it this far! Just a little more… and we’re done.
At Touch, we strive to offer you our very best in order to enhance your massage experience. We adhere to thoughtful policies to benefit you and, to create a harmonious and ethical environment where our therapists can focus on your needs. Our goal is to ensure you have a pleasant experience and hopefully exceed your expectations!
So if you weren’t pleased with your service, please do not hesitate to reach out to us. We are unable to refund services but we’ll do everything we can to get you to a better place, one squeeze at a time.
Subways, alarm clocks and traffic lights/puppy sightings; we know late happens sometimes. We’ll always do our best to accommodate you, whether that’s fitting you in for our shorter 30 Minute Treatment, having you first in line for the next opening, or rescheduling you for another time. We do ask that if you are running against the clock for your Touch appointment, to please give us a heads up by calling us at (000) 000 – 0000 and we will do our best to find a solution that suits you.
We’re on this train together, so service time may be shortened to avoid delays for other guests. Late birds, please note: appointments missed by 15 minutes or more are cancelled and charged to the credit card on file for the corresponding reservation. Last-minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and other guests are not inconvenienced. We hope you understand that late arrivals will not receive an extension of scheduled services.
Cancellations + No Show Policy
One final thing! We request notice of at least 24 hours if you cannot join us for your scheduled reservation. Please note: We try our best to be fair so we charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages. We do not provide refunds for cancelled/no show appointments. We also have a “No-Twinning” Policy, so services you select are reserved especially for you.
A Quick Breakdown for You:
If you are within the 24-hour-prior to your appointment, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification, you will be billed 50% for each service.
If you cancel your appointment within 24 hours of your appointment time (and prior to 2 hours before your scheduled appointment time), you will be billed 50% of the service.
If you reschedule your appointment within 24 hours of your appointment time, you will be billed 20% of the service.
It’s a bummer (we know), but “No-Show Birds” will be charged 100% in full. To avoid any charges, you must cancel your appointment more than 24 hours before the appointment start time.
And don’t forget! A credit card account number is required at the time of booking. This policy also applies to gift-card holders.
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