Touch Massage Bar Privacy Policy
as at February 26, 2020
This Privacy Policy describes how we collect, use and share information when
you use our Services. By accessing or using our Services, you consent to the
collection, transfer, manipulation, storage, disclosure and other uses of Your
Information (collectively, “Use of Your Information”) as described in this
Privacy Policy.
For purposes of this Privacy Policy, “Your Information” means information
about you, which may be of a confidential nature and may include personally
identifying information, information about products you have purchased,
and/or financial information.
This Privacy Policy applies to our Use of Your Information as a result of you
using our Services, and does not apply to the following:
• Information collected through mediums other than our Services;
• Information collected through our Services where a separate privacy policy applies, such as a sweepstakes entry (you should refer to the official rules and privacy policy for each individual sweepstakes for our specific policies regarding information sharing and disclosure pursuant to sweepstakes entry); or
• Information collected by any person or entity other than us, even if related to our Services (such as a third-party website, application or lead form).
Information We Collect and Receive About You
We might receive or collect several types of information about you, such as
the information described below.
Information You Provide
When you book a service, purchase Memberships or gift cards, or purchase
other certain products, you must provide us with Your Information.
Specifically, to book any Services, purchase products in-store or online such
as Memberships, gift cards and other products, you must provide us with your
information regarding the Services you are scheduling, and provide us with
additional information, including your first and last name, telephone number
and e-mail address and credit card information.
The following are other situations in which you may provide Your Information
to us:
• When you fill out forms or fields through our Services;
• When you purchase a product from us;
• When you sign up for any newsletters or other materials through our Services;
• When you provide information to us through a third-party application, service or website;
• When you communicate with us or request information about us or our Services, whether via email or other means;
• When you participate in online surveys;
• When you participate in any of our marketing initiatives, including contests, events, or promotions; and
• When you participate in forums or provide user generated content or submissions.
Information Third Parties Provide
We may collect information about you from sources other than you, such as
from social media websites (i.e., Instagram, Facebook, LinkedIn, Twitter or
others), blogs, other users and our business partners.
General Use and Preference Information
We may collect, receive and store information regarding your general use of
our Services (such as details of how and when you used our Services,
interactions with our Services, log-in information, resources that you access,
your Internet Protocol address, your browser type, and your device type), as
well as your references.
Phone Numbers
We may collect your phone number in several ways. For example, we may
collect your phone number: (i) if you submit your phone number to us through
our Services; (ii) by capturing your phone number if you call us; or (iii) if a third
party provides your phone number to us.
Cookies and Anonymous Identifiers
We, and third parties, use various technologies to collect and store information
when you use our Services, including sending cookies, pixel tags or other
anonymous identifiers to your device. “Cookies” are pieces of data stored on
our computer, mobile phone or other device. A “pixel tag” is a type of
technology placed within a website or email for the purpose of tracking
activity, which is often used in combination with cookies. Other “anonymous
identifiers” are random strings of characters used for the same purposes as
cookies, such as with mobile devices where cookie technology is not
available. These technologies help us know that you are logged on, provide
you with features based on your preferences, understand when you are
interacting with our Services, and compile other information regarding use of
our Services.
The information collected through these technologies, standing alone, cannot
be used to determine your identity. Such information may, however, be
combined in a way that makes it become personally identifiable information
(i.e., information that can identify you). If this happens, we will treat the
combined information as personally identifiable information.
Please note that, in most cases, you can remove or block cookies (such as by
using the settings in your browser), but doing so may affect your ability to use
our Services.
Membership contract and payment information
All members are required to fill out a contract with Touch Massage Bar. The
contract contains (but is not limited to) Full name, Date of Birth, phone and
email, Address, and Credit Card information. When the Membership is terminated,
the contract and all payment information is deleted from our System.
How We Use Information
We may use Your Information for various lawful business purposes. Among
others, these purposes may include using Your Information to:
– Engage in customer support and fulfill transactions. For example, we might
confirm and complete transactions requested by you, verify information you
provide to us and provide you with administrative notices.
– Contact you and provide you with information. For example, we might
provide or contact you through telephone, email, postal or other
communications with Service updates, promotional materials, surveys, offers,
personalized information and other information from us or our business
partners.
– Analyze, improve and manage our Services and operations. For example,
we might obtain feedback regarding our Services, to understand and anticipate
your needs and preferences, better understand your use of our Services,
customize and tailor Service content and advertising, improve our marketing
and promotional efforts, engage in statistical analysis and provide feedback to
our vendors, advertisers and other third parties.
– Resolve problems and disputes, and engage in other legal and security
matters. For example, we may use Your Information to comply with, monitor
compliance with and enforce this Privacy Policy, any other applicable
agreements and policies, meet other legal and regulatory requirements, and
to protect the security and integrity of our Services.
How We Disclose Information
General Disclosure of Your Information
We may disclose Your Information:
– To any person who, in our reasonable judgment, is authorized to receive
Your Information as your agent, including as a result of your business
dealings with that person (for example, your attorney);
– To our third-party vendors so that they may provide support for our internal
and business operations, including for the handling of data processing, data
verification, data storage, surveys, research, internal marketing, delivery of
promotional, marketing and transaction materials, and our Services’
maintenance and security;
– To third parties when you engage in certain activities through our Services
that are sponsored by them, such as purchasing products or services offered
by a third party, electing to receive information or communications from a third
party, or electing to participate in contests, sweepstakes, games or other
programs sponsored, in whole or in part, by a third party;
– As required by law or ordered by a court, regulatory, or administrative
agency;
– As we deem necessary, in our sole discretion, if we believe that you are
violating any applicable law, rule or regulation, or are otherwise interfering
with another’s rights or property, including, without limitation, our rights or
property;
– If requested by authorities in the event of any act of terrorism or instance of
local, regional or national emergency;
– To enforce this Privacy Policy, and any other applicable agreements and
policies;
– To enforce or protect our rights;
– In connection with a Business Transfer, as defined below (see Business
Transfers below); and
– To our affiliated companies (i.e., companies under common control or
management with us).
Aggregation and De-Personalization
We may take Your Information and de-identify it by either combining it with
information about other individuals (aggregating Your Information with
information about other individuals) or by removing characteristics (such as
your name) that make the information personally identifiable to you (de-
identifying Your Information). We reserve the right to share, loan, rent, sell, or
otherwise disclose such information to third parties at any time, for any lawful
purpose, without notice or compensation to you.
Sweepstakes
If you are submitting information to us pursuant to a sweepstakes entry, we
reserve the right to share, loan, rent, sell or otherwise disclose the information
that you submit with third parties at any time, for any lawful purpose without
notice or compensation to you. Please refer to the official rules and privacy
policy for each individual sweepstakes for our specific policies regarding
information sharing and disclosure pursuant to that sweepstakes entry.
Circumvention of Security Measures
In addition, we cannot ensure that Your Information will only be disclosed as
described in this Privacy Policy. By way of example (without limiting the
foregoing), we may be forced to disclose Your Information to the government
or third parties under certain circumstances or third parties may unlawfully
intercept or access transmissions or private communications. Therefore,
notwithstanding anything to the contrary within this Privacy Policy, the Terms
or any other applicable agreement or policy, you use our Services at your own
risk and we do not promise or guarantee, and you should not expect, that
Your Information will always remain private. In the event that an unauthorized
third party compromises our security measures, we will not be responsible for
any damages directly or indirectly caused by an unauthorized third party’s
ability to view, use or disseminate such information.
Business Transfers
We specifically and expressly reserve the right to disclose, lease, sell, assign
or transfer Your Information collected through our Services, and any of our
databases, together with any personally identifiable information contained in
such databases, to third parties in connection with a Business Transfer. A
“Business Transfer” means a sale, acquisition, merger, consolidation,
reorganization, bankruptcy or other corporate change involving us and/or our
affiliates, even if the Business Transfer is only being contemplated and
regardless of whether the Business Transfer relates to a part or a whole of our
business. Nothing in this Privacy Policy is intended to interfere with our ability
to transfer all or part of our business, equity, and/or assets (including our
Services) to an affiliate or independent third party at any time, for any lawful
purpose, without notice or compensation to you.
Children’s Information
Our Services are intended to be accessed and used only by adults and are
not directed to minors. We do not knowingly collect personally identifiable
information attributable to anyone under the age of 18 and you should not
provide us with any information regarding any individual under the age of 18.
Social Media Widgets
Our Services may include social media features, such as the Facebook Like
button or interactive mini-programs that run on our Services. These features
may collect your IP address, which page you are visiting, and may set a
cookie to enable the feature to function properly. Your interactions with these
features are governed by the privacy policy of the third party providing it.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you
provide to us. Below are some mechanisms that provide you with control over
certain information:
– Cookies. If you do not wish us to collect cookies, you may set your browser to
refuse cookies or to alert you when cookies are being sent. If you do so,
please note that some parts of our Services may then be inaccessible or may
not function properly.
– Email Offers from Us. If you do not wish to receive email offers or newsletters
from us, you can opt out of receiving email information from us (other than
emails related to the completion of your registration, reminders of appointments,
receipts, correction of user data, change of password, all Membership email
correspondence and other similar communications essential to your
transactions through our Services) by using the unsubscribe process at the
bottom of the email. If you opt-out from receiving our marketing emails, you
will continue to receive all administration-related emails (such as booking and
membership-related emails).
Accessing and Correcting Personal Information
If a portion of our Services allow you to create an account with us, then you
can review and update some of Your Information by logging into that portion
of our Services, visiting your account profile page and making changes.
Information You Disclose to Third Parties
You may be presented with an opportunity to receive information and/or
marketing offers from third parties in connection with our Services. All
information you disclose to such third parties will be subject to the privacy
policy and practices of such third parties. We are not responsible for the
privacy policies and practices of such third parties and, therefore, you should
review the privacy policies and practices of such third parties prior to
disclosing information to them. If you later decide that you no longer want to
receive communications from a third party, you will need to contact that third
party directly.
Links to Third Party Websites
Our Services, as well as the email messages sent with respect to our
Services, may contain links or access to websites operated by third parties that
are beyond our control. Links or access to third parties from our Services
are not an endorsement by us of such third parties, or their websites,
applications, products, services, or practices. We are not responsible for the
privacy policy, terms and conditions, practices or the content of such third
parties. These third parties may send their own cookies to you and
independently collect data. If you visit or access a third party website,
application or other property that is linked or accessed from our Services, we
encourage you to read any privacy statements and terms and conditions of
that third party before providing any personally identifiable information. If you
have a question about the terms and conditions, privacy policy, practices or
contents of a third party, please contact the third party directly.
Operation of our Services in Canada
Our Services are operated in Canada. If you are located in the European
Union, the United States or elsewhere outside of Canada, please be aware
that any information you provide to us will be transferred to Canada. By using
our Services or providing us with Your Information, you consent to this
transfer.
Changes to this Privacy Policy
We reserve the right to update, amend and/or change this Privacy Policy at
any time in our sole discretion and without notice. Updates to this Privacy
Policy will be posted here. Amendments will take effect immediately upon us
posting the updated Privacy Policy on our Services. You are encouraged to
revisit this Privacy Policy from time to time in order to review any changes that
have been made. The date on which this Privacy Policy was last updated will
be noted immediately above this Privacy Policy. Your continued access and
use of our Services following the posting of any such changes shall
automatically be deemed your acceptance of all changes.
Contacting Us
If you have questions or concerns about our privacy practices or wish to make
a request regarding Your Information, please contact us at [email protected]
