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Terms + Conditions

You made it this far! Just a little more… and we’re done. 

At Touch, we strive to offer you our very best in order to enhance your massage experience. We adhere to
thoughtful policies to benefit you and to create a harmonious and ethical environment where our RMTs can
focus on your needs. Our goal is to ensure you have a pleasant experience and hopefully exceed your expectations!

So if you weren’t pleased with your service, please do not hesitate to reach out to us. We are unable to refund
services but we’ll do everything we can to get you to a better place, one squeeze at a time. 

Late Policy

Subways, alarm clocks, traffic lights and puppy sightings; we know late happens sometimes. We’ll always do
our best to accommodate you, whether that’s fitting you in for our shorter 25 min treatment, having you first
in line for the next opening, or rescheduling you for another time. We do ask that if you are running against
the clock for your Touch appointment, to please give us a heads up by calling us at (416) 260 – 2256 and
we will do our best to find a solution that suits you. 

We’re on this train together, so service time may be shortened to avoid delays for other guests. Late birds,
please note: appointments missed by 15 minutes or more are cancelled and fully charged to the credit
card on file for the corresponding reservation. Last-minute changes to appointments are made at the
discretion of management and are only possible if a service appointment is available and other guests are
not inconvenienced. We hope you understand that late arrivals will not receive an extension of scheduled

Cancellations + No Show Policy

One final thing! We request notice of at least 24 hours if you cannot join us for your scheduled reservation.
Please note: We try our best to be fair so we charge 50% of the reservation made to the credit card on file
to compensate our staff for missed wages if the cancellation is made less than 24 hours prior to the
scheduled reservation (the cancellation must be made at least 2 hours prior to the scheduled reservation).
We do not provide refunds for reservations cancelled within 2 hours prior to the scheduled time/no show
appointments. We also have a “No-Twinning” Policy, so services you select are reserved especially for you.

A Quick Breakdown for You:

If you are within the 24-hour period prior to your appointment, you are already confirmed for your treatment. 

If you cancel your appointment within 24 hours of your appointment time (and prior to 2 hours before your
scheduled appointment time), you will be billed 50% of the service.

If you reschedule your appointment within 24 hours of your appointment time (and prior to 2 hours before
your scheduled appointment time), you will be billed 20% of the service. 

It’s a bummer (we know), but “No-Show Birds” will be charged 100% in full (this includes appointments
cancelled within 2 hours of the scheduled appointment time).

To avoid any charges whatsoever, you must cancel your appointment more than 24 hours before the
appointment start time.

And don’t forget! A credit card account number is required at the time of booking (you may see a $1 charge
and an offsetting $1 credit appear on your credit card statement at the time of making the reservation in
order to validate the card used to hold the booking; this process is controlled by the booking software we use
and is bank dependent, and unfortunately not controlled by Touch). This policy also applies to gift-card holders. 

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