Terms of service

You made it this far! Just a little more… and we’re done. 

At Touch, we strive to offer you our very best in order to enhance your massage experience. We adhere to thoughtful policies to benefit you and to create a harmonious and ethical environment where our RMTs can focus on your needs. Our goal is to ensure you have a pleasant experience and hopefully exceed your expectations!

So if you weren’t pleased with your service, please do not hesitate to reach out to us. We are unable to refund services but we’ll do everything we can to get you to a better place, one squeeze at a time. 

late policy

Subways, alarm clocks, traffic lights and puppy sightings; we know late happens sometimes. We’ll always do our best to accommodate you, whether that’s fitting you in for our shorter 25 min treatment, having you first in line for the next opening, or rescheduling you for another time. We do ask that if you are running against the clock for your Touch appointment, to please give us a heads up by calling us at (416) 260 – 2256 and we will do our best to find a solution that suits you. 

We’re on this train together, so service time may be shortened to avoid delays for other guests. Late birds, please note: appointments missed by 15 minutes or more are cancelled and fully charged to the credit card on file for the corresponding reservation. Last-minute changes to appointments are made at the discretion of management and are only possible if a service appointment is available and other guests are not inconvenienced. We hope you understand that late arrivals will not receive an extension of scheduled services. 

cancellations + no show policy

One final thing! We request notice of at least 24 hours if you cannot join us for your scheduled reservation. 

Please note: If you are within the 24-hour period prior to your appointment, you are already confirmed for your treatment.

If you cancel your appointment within 24 hours of your appointment time you will be billed 100% of the service.

It's a bummer (we know), but "No-Show Birds" will be charged 100% in full on the credit card provided at the time of booking. 

To avoid any charges whatsoever, you must cancel your appointment more than 24 hours before the appointment start time.

And don’t forget! A credit card account number is required at the time of booking (you may see a $1 charge and an offsetting $1 credit appear on your credit card statement at the time of making the reservation in order to validate the card used to hold the booking; this process is controlled by the booking software we use and is bank dependent, and unfortunately not controlled by Touch). This policy also applies to gift-certificate holders.